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How to: DigiCert
Walkthrough: DigiCert Certification Steps for Luminate Online
The renewal process outlined below will be overseen by Annaliza Herrera.
If she is out of the office for planned time off when the renewal needs to take place, she will coordinate with Guardians’ staff and contractors to begin the process. If she is out unexpectedly, steps 1 and 4 will need to be done by a Luminate administrator with a separate Blackbaud login (currently Carol Norton and Caitlin Oxley). Steps 2 and 3 will be handled by Dave Levine (dlevine@wildearthguardians.org).
- Ten days before expiration, contact Blackbaud Customer Service to request a CSR file. They will need our organization’s information, including Guardian’s complete address. Blackbaud will also create a case in Case Central where the certificate files will later be uploaded.
- Once Blackbaud has provided the CSR file, login to DigiCert to begin the process.
- Click on Certificates in the left-hand menu. On the expiring certificate, click Quick View and then Renew to begin the request. You will need to provide your credit card information to pay for the order upfront.
- When the new order is generated, click on the order number to access the certificate details. There will be a box to paste the CSR code (only paste the code to avoid getting an error message). Click the button to submit the code.
- DigiCert will send a follow-up email with instructions for the verification process.
- DigiCert will send a schedule request for a phone call to verify the organization’s information. They will call the office number (505) 988-9126, which Caitlyn monitors. Once you have scheduled the phone call, email or text her with the time so that she can keep an eye on the voicemail inbox. She will let DigiCert know to call (505) 699-9112 (Annaliza’s work number)* to complete this step.
- DigiCert will also send an email with a verification link to each of the following addresses:
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- Three of those addresses: hostmaster, webmaster, and administrator, are alias addresses, which means that they do not go to an actual inbox. Those three addresses will deliver the verification email to aherrera@wildearthguardians.org**.
- After the link has been clicked, DigiCert will send one final email to you to approve the certificate request. Click the link in the email to sign and submit the approval.
- Once all the steps have been completed, DigiCert will email the certificate files to you in a zip folder.
- Unzip the file and login to Blackbaud Case Central to upload the certificate files to the case. The assigned customer service representative will send the files to their internal team to renew the SSL.
- Once the SSL has been installed, Blackbaud will send an email to let us know that everything is updated and provide our new expiration date. Add an event to your calendar 10 days before the expiration date as a reminder to begin the renewal process.
*Phone number will change depending on who is handling the request.
**If the alias addresses need to be moved to another staff person, call or email Whitney Bacon for assistance.